You get the full amount back, with no questions and no fee.
Cancelling
Email info@exclusiveworldtours.com or message us on WhatsApp with your booking reference. We confirm the cancellation in writing.
- More than 24 hours before pick-up: cancelled free, refunded in full.
- Less than 24 hours before pick-up: no refund. By then the driver and the vehicle are committed to your day and cannot be given to anyone else.
Changing the date or the time
Changes are not cancellations. We work with several drivers, so there is usually room to move a booking.
- More than 24 hours before pick-up, a change costs nothing.
- Inside 24 hours we will still try, but we cannot promise it.
- If we cannot find a date that works for you, the original cancellation terms apply.
If we cancel
If we cancel for any reason — a vehicle problem, a driver unavailable, or road conditions that make the day unsafe — you are refunded in full, whenever it happens. Where we can, we will offer you another date first.
Rain is not a reason to cancel. Irish and British weather is part of the day and the tours run in it.
If you do not arrive
Your driver waits at the pick-up point and will call the number you gave us. If we cannot reach you after 45 minutes, the booking is treated as a no-show and is not refunded.
If something goes wrong on the day, call or message us straight away. We answer 24 hours a day, and almost everything can be sorted while there is still time.
Refunds
Refunds go back to the card used to pay, and usually appear within five to ten working days depending on your bank.
Airport transfers
Airport transfers are booked and operated by Airportlink, and follow their cancellation terms. Those also allow free cancellation up to 24 hours before pick-up.
Questions
Ask us before you book rather than after. info@exclusiveworldtours.com, or WhatsApp +353 89 979 7412